Card Blocking
Our complimentary card blocking service provides extra security and protection. If you lose your EZ-Link card, you can immediately block it to transfer any remaining stored value to a new EZ-Link card.
You can opt-in and register for card blocking via the SimplyGo app. Sign in when you have already reported your lost card and need to nominate a new card.
Benefits
Guard against unauthorised card usage
If you lose your card, you can easily block it via the app.
Funds transfer
The remaining balance on the blocked card can be transferred to another card of your choice.
Refer to the Card Blocking Terms and Conditions here.
How does card blocking work?
How do you block your card?
Lost your card? Don’t worry, we’re here to help.
1
Block your card on your mobile app
Block the registered lost EZ-Link card via the SimplyGo app.
2
Select the refund method
|
Card Type
|
SimplyGo App
|
|---|---|
| EZ-Link (Card-Based) | Submit the card blocking request by nominating another card-based EZ-Link card registered in the SimplyGo app to receive the fund |
| SimplyGo EZ-Link (Account-Based) | Submit the card blocking request by nominating another SimplyGo EZ-Link card or Bank Account to receive the refund |
| Concession cards (Card-Based/Account-Based) | SimplyGo Concession: Submit the card blocking request by nominating another SimplyGo EZ-Link card or Bank Account to receive the refund
Concession (Card-Based): Submit the card blocking request by nominating another card-based EZ-Link card to receive the refund |
3
Email notification
We’ll email you within four to five weeks once the nomination has been completed.
4
Complete the fund transfer
If another card was nominated to receive the refund, sync the card with your NFC-enabled phone via the SimplyGo app within 90 days to complete the transfer of the recovered funds from your lost card* to your new one.
*The remaining money on the card will only be calculated based on the date and time of your loss report that was made to SimplyGo. All refunds are done via a card-to-card fund transfer. The above are the key required steps to ensure that your card is successfully blocked so that you will receive a refund. If you fail in any of these steps, your claim will expire and you will have no further right to claim the refund of the remaining stored value.
5
Make a report
Contact the SimplyGo Hotline at 1800-2255 663 if you face any issues in the card blocking process. Please provide the required verification details to us to confirm your identity.
